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SHIPPING / ORDERING

FREE STANDARD SHIPPING OVER €29.99

123hair.nl understands the need to get your products immediately! This is why we ship every single working day! Our hours of operation are Monday to Saturday. 

We will do our best to get your products to you at your earliest convenience, but if your order has not reached you within 5 days of processing, please email info@123hair.nl with subject line: ORDER NOT RECEIVED. Please include your order number so we can expedite any issues!

OFFERS CODES

The offer will be applied when you enter the coupon code. Offer codes are case sensitive and should be entered exactly as they appear. 

Only one offer code may be used per online order and they don’t apply to items that are already discounted.

Please read the details associated with each promo code carefully for valid offer period and restrictions. 

INTERNATIONAL ORDERS

We ship to lots of places around the world – just select your country at checkout.

While beauty has no borders, International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from 123hair.nl, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. 123hair.nl does not collect duties and taxes, and as smart as we are, we can not predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.

PAYMENT OPTIONS

123hair.nl only accepts payment via iDeal, Visa, Mastercard & PayPal.

Email is not a secure method of transmitting credit card information, so please do NOT send us any credit card information via an email.

SAFE SHOPPING GUARANTEE

When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

ORDER CONFIRMATION

An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation with the order number of your purchase! Once your order has shipped, you’ll receive an additional email to confirm shipment and tracking information

ORDER CANCELLATION

Order cancellation requests will be considered, but are not guaranteed. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched. Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or cancelled.

RETURNS / EXCHANGES

All sales are final. With exception of damaged items, all sales are made final once goods are received. If goods are damaged, please do send a photo with the damaged good to us at info@123hair.nl with the subject line: DAMAGED, and include your order number..

Damages from shipping, we will need to be reviewed and we cannot guarantee this will resort to replacement of product.

QUESTIONS OR COMMENTS?

Please feel free to contact us via email at info@123hair.nl. Please have your order number mentioned so we can better assist you.