Shipment and return
For shipping / delivery cost we keep the following rates for the Netherlands:
- We do NOT charge delivery cost for orders over €24,95.
- Order below €24,95 we charge €4,95.
For shipping / delivery cost we keep the following rates for Belgium and Germany:
- We do NOT charge delivery costs for orders above the €50,00.
- For orders under €50.00 we charge €6,99.
We only deliver after approval of payments via IDEAL, Mastercard, Visa, PayPal, Bancontact, Sofort and Klarna.
If you order before 17:00 we will immediately process your order and your order will be delivered within 1 to 2 working days if we have the products in stock
Our orders are delivered through PostNL.
If the product ordered by you is not in stock and the delivery time is longer than 1 to 2 working days, we will notify you as soon as possible.
Around extra busy periods such as the holidays in December or special promotional days such as the VAT days, different delivery times may apply to all delivery options.
Send after pre-payment via IDEAL
On our site you can pay with IDEAL. This works quickly and easily. Especially because all major banks cooperate. With this payment service you pay directly on purchases on the internet.
The big advantage?
With one click you are in your own familiar banking environment of the internet banking. IDEAL was developed by Rabobank, ABN AMRO, ING Bank and Postbank. All internet banking customers of the participating banks van use it.
Within 14 days of the receipt or collection date you can return your order by post. When returning, please keep us informed by sending an email to firstname.lastname@example.org containing your order number and the returned product(s).
Right of withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason. The withdraw period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically seize the property.
Do you have questions regarding your order?
Contact our customer service by sending an email to email@example.com or call (+31) 102 152 052.