Items can be returned within 14 days of the receipt or collection date. The items must be unused. Used items are not accepted for return. You can return the items by post or drop by our store and hand in the items to be returned there. To return shipments, please follow the procedures below.
We adhere to the following points for returns:
If you return a product, we request that you complete our return form and enclose a (copy) invoice.
Do not forget to frank the package sufficiently.
We also recommend that you take out additional insurance for the package, because you are liable for the return shipment.
Right of withdrawal
You have the right to withdraw from the contract within 14 days without stating reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good.
Do you have questions about your order?
Send us an email to: firstname.lastname@example.org or contact our customer service.